True, I can't imagine why Southwest would ever get into plane-building. I wonder if they outsourced their customer service like a lot of companies seem to be doing though.
Southwest's mission reads "The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit." In my opinion since Southwest puts so much emphasis on customer service I don't see them outsourcing their customer service duties anytime soon. From reservations to inflight services, to me customer service (as well as low prices) help Southwest stand out from the other airlines.
True, I can't imagine why Southwest would ever get into plane-building. I wonder if they outsourced their customer service like a lot of companies seem to be doing though.
ReplyDeleteSouthwest's mission reads "The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit." In my opinion since Southwest puts so much emphasis on customer service I don't see them outsourcing their customer service duties anytime soon. From reservations to inflight services, to me customer service (as well as low prices) help Southwest stand out from the other airlines.
ReplyDeleteI agree, I dont forsee any outsourcing in the future.
ReplyDelete